Terms & Conditions

Last updated: 2026

1. General Terms

These terms and conditions outline the rules and regulations for the use of Cross Tools website and services. By accessing this website and placing orders, you accept these terms and conditions in full.

2. Product Information

We strive to ensure that all product descriptions, specifications, and pricing information on our website are accurate. However, errors may occur. If we discover an error in pricing or product information, we will notify you as soon as possible.

Product images are for illustration purposes and may not represent the exact product. All specifications are subject to change without notice.

3. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.

Prices are in Australian Dollars (AUD) and exclude GST. Payment must be received in full before dispatch of goods unless credit terms have been arranged.

4. Warranty

All products carry the manufacturer's warranty. Warranty periods vary by product and manufacturer. Please refer to the product documentation or contact us for specific warranty information.

Warranty does not cover damage caused by misuse, improper installation, or normal wear and tear.

5. Returns and Refunds

Please refer to our Shipping & Returns page for detailed information about our return policy.

Products must be returned in original condition with all packaging and documentation. Custom-ordered or special-order items may not be eligible for return.

6. Limitation of Liability

Cross Tools and its suppliers shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or services.

7. Technical Information

Technical information and installation guides provided on our website are for reference purposes only. While we strive for accuracy, we recommend consulting a qualified professional for specific applications. Users assume all responsibility for proper application and use of products.

8. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Cross Tools or its content suppliers and is protected by Australian and international copyright laws.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia.

10. Contact Information

For questions about these terms and conditions, please contact us:

Email: sales@crosstools.com.au
Phone: 1800 025 500
Address: PO Box 55, Kotara, NSW 2289, Australia