Privacy Policy
Last updated: 2026
1. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email, phone, address)
- Payment information for order processing
- Order history and preferences
- Communications with our customer service team
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about products, services, and orders
- Provide customer support
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist in order fulfillment and delivery
- Payment processors for transaction processing
- Professional advisors and auditors
- Law enforcement when required by law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
6. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint about privacy practices
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated date.
11. Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
Email: sales@crosstools.com.au
Phone: 1800 025 500
Address: PO Box 55, Kotara, NSW 2289, Australia